Bartesian does not properly identify when capsule is insertedUpdated 2 months ago

Open the lid, use a soft dry cloth to wipe off the cocktail capsule lid and bar code scanner on the underside of the lid to clear any potential water spots.

When making a cocktail ensure the following:

- If there is a noticeable wrinkle or crease in the lid's barcode, smooth it over with your thumb

- The capsule holder is secure in place

- The capsule is placed level and centered

- When closing the lid, push down firmly until fully closed/latched - there will be an audible click indicating the lid has been closed.

Care tip/prevention:

This is more likely to occur if a cocktail capsule is left in your Bartesian for an extended period after making a cocktail. For best performance remove used cocktail capsules shortly after it has been dispensed.

If your Bartesian is being used in a high volume environment with many cocktails in close succession, wipe the barcode reader after every 6-7 cocktails dispensed.

If the issue persists, please contact the Bartesian hardware care team for assistance.

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